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Supervisor, Solar Advisor

Austin TX

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

 

OVERVIEW

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

Customers: Customers should see you as a champion of their best interests and a trustworthy source of information. After their interaction with you, they should walk away feeling good about solar, more informed and confident that they are with the right company to help them meet their energy needs.

Employees: Other teams should see you as a voice of optimism. Since you are beginning the relationship that Sales will build upon, and then the install team will continue, other teams look to you to set the right tone and expectations with the homeowner and your counterparts. You understand what Sales needs to take your leads and close them. You are seen as a trusted partner on the team. You communicate clearly through effective verbal and written communication to ensure each person in the organization is set up for success to deliver an exceptional customer experience.

 

SUMMARY OF ROLE

Solar is still a young enough market that consumers have questions prior to committing to solar. The SunPower Solar Advisor Team acts as the first-touch for our sales process by welcoming these inquiries, answering questions and building excitement in callers interest in going solar. As the first point of contact for SunPower prospects, the Solar Advisor Team qualifies leads over the phone and schedules qualified leads for consultations with our sales team.

We are seeking an experienced pre-sales leader to oversee and support our Solar Advisor Team. The Solar Advisor Supervisor will monitor pre-sales metrics and call center metrics and manage the entire pre-sales administration process. They will collaborate with various professionals and customers, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the pre-sales team to achieve specific goals. Ultimately, the Solar Advisor Supervisor should be able to build a high performance pre-sales team to ensure customer satisfaction and help drive sales.

 

Responsibilities

Manage the Solar Advisor team

Set and track targets (weekly, monthly, quarterly) for your team

Work with Solar Advisors to Maintains high end-customer satisfaction by guiding quality prospects through the sales channel and process

Ensure all Solar Advisors are following the proper lead qualification guidelines when converting a lead to an appointment

Act as the internal five9 call center administrator for the Solar Advisor team

Set and track sales targets for your team

Determine and implement schedules that maximize performance

Suggest and implement improvements in the pre-sales process

Coordinate with other channels to provide support needed: RVAR, SPD, TPS, Commercial

Report on pre-sales metrics and suggest improvements

Continue to work toward improving reach rates and customer engagement through research, data analysis, and five9 dialing functionality

Build an open-communication environment for your team

Liaise with Marketing departments to ensure brand consistency and increase consultations

 

Minimum Requriments

Bachelor’s degree and 2+ years of related experience

OR equivalent combination of education and years of related experience

 

Requirements

Hands on experience with CRM software and MS Excel, preferably SalesForce (CRM)

Hands on experience with a contact center software, preferably five9

Ability to prioritize projects and initiatives to help drive team’s performance

Meet and exceed quotas and service level agreements while working in a fast paced environment

Develop into a subject matter expert on the solar industry and on selling SunPower products

Willingness to be available and work outside of standard business hours when escalations or issues arise with your team, customers, or IT related emergencies

Proven work experience as leader, supervisor, or manager

In-depth understanding of the pre-sales administration process

Excellent interpersonal and team management skills

Strong analytical and organizational skills

Numerical abilities and problem-solving attitude

 

Apply: https://us.sunpower.com/company/careers/

 

Posted March 20, 2017



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